Refund & Return Policy – Indian Medical Store
At Indian Medical Store, we prioritize customer safety, hygiene, and product quality. Due to the sensitive nature of pharmaceutical products, our return and refund policy is designed according to medical safety guidelines.
1. Return Policy
Medicines and healthcare products generally non-returnable hote hain once delivered, except in the following cases:
✅ Wrong product delivered
✅ Damaged product received
✅ Expired product delivered
✅ Missing items in order
Return request raise karna hoga within 24 hours of delivery with proper proof (photo/video).
2. Non-Returnable Items
For safety and hygiene reasons, these items cannot be returned:
- Opened medicines
- Used healthcare products
- Temperature-sensitive medicines
- Prescription medicines once dispensed
- Personal care items
3. Refund Policy
Refund process initiate kiya jayega agar:
- Return request approved ho
- Product pickup ho jaye
- Verification complete ho jaye
💰 Refund method:
- Original payment method me
- Ya store credit (customer preference)
⏱ Refund timeline: 5–7 business days
4. Cancellation Policy
Orders cancel kiye ja sakte hain:
✔ Dispatch se pehle → Full refund
❌ Dispatch ke baad → Cancel nahi hoga
5. Replacement Policy
Replacement applicable hai sirf:
- Wrong item
- Damaged item
- Expired medicine
Replacement dispatch kiya jayega verification ke baad.
6. Important Safety Notice
Indian Medical Store strict pharmaceutical guidelines follow karta hai. Isliye medicines ka return restricted hota hai to ensure:
- Product safety
- Storage integrity
- Customer health protection
7. Contact for Returns
Return request ke liye contact kare:
Indian Medical Store
📞 Phone: [Number]
📧 Email: [Email]
✅ Important: Publish karne se pehle placeholders replace kar lena.
⭐ Agar chaho to main tumhare liye aur legal pages bhi bana sakta hoon:
- Shipping Policy
- Terms & Conditions
- Disclaimer
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Shipping Policy – Indian Medical Store
Effective Date: [Date add karein]
At Indian Medical Store, we aim to deliver your medicines and healthcare products safely, quickly, and reliably. This Shipping Policy outlines our shipping process, timelines, and terms.
1. Order Processing Time
All orders are processed within:
🕒 12–24 hours (business days only)
Orders placed on Sundays or holidays will be processed on the next working day.
2. Delivery Time
Estimated delivery timelines:
- Local Delivery: 1–2 days
- Within State: 2–4 days
- Pan India Shipping: 3–7 business days
Delivery time may vary due to location, weather, courier delays, or unforeseen circumstances.
3. Shipping Charges
Shipping charges depend on:
- Delivery location
- Order weight
- Courier partner rates
Final shipping cost will be displayed at checkout before payment.
4. Prescription Medicines Delivery
For medicines requiring prescription:
✔ Valid prescription upload required
✔ Order dispatch only after verification
✔ Orders without prescription will be cancelled
5. Packaging & Safety
We ensure:
- Secure packing
- Temperature-safe handling (if needed)
- Proper labeling
- Invoice included
Your medicines are packed carefully to maintain quality and safety.
6. Order Tracking
Once your order is shipped, you will receive:
📦 Tracking ID
📩 SMS / Email notification
You can track your order in real time.
7. Delivery Attempts
Courier partner will attempt delivery up to 2–3 times.
If delivery fails due to incorrect address or unavailability, order may be returned.
8. Delayed or Lost Shipments
If your order is delayed or lost in transit:
- Contact us immediately
- We will coordinate with courier partner
- Replacement or refund will be processed if applicable
9. Incorrect Address Disclaimer
Indian Medical Store is not responsible for delays caused by incorrect shipping details provided by the customer.