Refund & Return Policy – Indian Medical Store

Effective Date: [Date add karein]

At Indian Medical Store, we prioritize customer safety, hygiene, and product quality. Due to the sensitive nature of pharmaceutical products, our return and refund policy is designed according to medical safety guidelines.

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1. Return Policy

Medicines and healthcare products generally non-returnable hote hain once delivered, except in the following cases:

✅ Wrong product delivered
✅ Damaged product received
✅ Expired product delivered
✅ Missing items in order

Return request raise karna hoga within 24 hours of delivery with proper proof (photo/video).

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2. Non-Returnable Items

For safety and hygiene reasons, these items cannot be returned:

• Opened medicines
• Used healthcare products
• Temperature-sensitive medicines
• Prescription medicines once dispensed
• Personal care items

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3. Refund Policy

Refund process initiate kiya jayega agar:

• Return request approved ho
• Product pickup ho jaye
• Verification complete ho jaye

💰 Refund method:

• Original payment method me
• Ya store credit (customer preference)

⏱ Refund timeline: 5–7 business days

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4. Cancellation Policy

Orders cancel kiye ja sakte hain:

✔ Dispatch se pehle → Full refund
❌ Dispatch ke baad → Cancel nahi hoga

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5. Replacement Policy

Replacement applicable hai sirf:

• Wrong item
• Damaged item
• Expired medicine

Replacement dispatch kiya jayega verification ke baad.

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6. Important Safety Notice

Indian Medical Store strict pharmaceutical guidelines follow karta hai. Isliye medicines ka return restricted hota hai to ensure:

• Product safety
• Storage integrity
• Customer health protection

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7. Contact for Returns

Return request ke liye contact kare:

Indian Medical Store
📞 Phone: +91 863 027 0439
📧 Email: info@indianmedicalstore.online